"Peeping behind the scenes of the hotel in more modern times proved a real eye opener. The secret of how the Oriental achieved its world-leading status became increasingly obvious. Painstaking, meticulous work with the staff was a key element in our quest. Slowly the book grew into a manual of perfect hotel-keeping. I once asked Kurt Wachtveitl how the Oriental became the best hotel in the world. 'It's very simple,’ he explained. ‘We tell our staff exactly, what to do.' Smiling, he paused before adding: 'And we tell them what again week in, week out'."
Author Andreas Augustin remembers learning the secrets of the house while researching his book on The Oriental.
Author Andreas Augustin remembers learning the secrets of the house while researching his book on The Oriental.
