Reactions September 11, 2001
Our heartfelt thoughts and prayers go out to those lost in yesterday’s attacks on America.
We offer our sympathy to the families and friends of those affected by the tragedy.
John Campbell President of the California Hotel and Lodging Association Sent The Following Call to Action to Its Members:
In an effort to assist those travellers who are unable to depart any cities in the world, we are recommending that you establish a policy for dealing with stranded travellers. These recommendations may include the following:
For those travellers who were scheduled to depart your property yesterday or today but who are now stranded and for those travellers who have no reservations but are looking for accommodations in your city we recommend that you offer currently available published discounts for tonight's stay without restrictions.
For those expected arrivals with guaranteed reservations and who are not able to reach your property, we recommend that all deposit penalties be waived.
We are absolutely working with our hotel guests to ensure that they have a place to stay, said Bob Jimenez of the Disney crisis management team in Orlando, Fla. Disney closed its four area theme parks, though its hotels remained open.
HAY ADAMS, Washington:
All fine at the Hay Adams, the hotel closest to the White House
"Thank you for your concern and thoughtfulness.
We are all fine at this moment. We also appreciate your emergency information."
Our hearts go out to all who have been affected by this terrible tragedy. We are doing our best to keep Starwood guests safe and comfortable during this difficult time. If you need to adjust your travel plans, please call 1-888-625-5144. During this time all cancellation fees will be waived.
We understand that friends and family may be trying to contact loved ones at one of our New York City or Washington, D.C. area hotels. If you have trouble reaching any of these hotels, note that telecommunications are difficult at this time. Please be patient and continue trying.
No cancelation fees charged.
At 11:20 a.m., PDT (11.09.2001), the status of hotels, particularly those in and around New York and Washington, was as follows:
Embassy Suites Battery Park: No reported injuries. Hotel has been evacuated. Cannot confirm speculation on an explosion at or near the hotel (which occurred well after evacuation).
Hilton Millenium: No reported injuries. Unknown level of damage. Hotel evacuated.
Doubletree Hotel Times Square: No injuries or damage. Hotel open.
Doubletree National Airport Hotel (Washington, D.C.): Smoke damage; approximately 50 guest rooms open.
Embassy Suites Crystal City (Washington, D.C. metropolitan area): No injuries or damage. Hotel secured by FEMA as a staging area. Guests relocated to other area hotels.
Hilton Boston Logan Airport: Hotel secured as headquarters for Massport. Guests relocated to other Boston area hotels.
There are toll-free number for inquiries concerning guests and employees.
The company has set a policy that no cancellation or no show fees will be imposed for any reservation scheduled for September 11 through September 16, nor will early departure charges be imposed for any departures September 11-16.
Additionally, no cancellation charges or penalties will be imposed for any group, social or other event between September 11 and October 31. The company has committed to flexibility and working cooperatively with its guests and customers during this difficult time.
Personalized letters to those guests affected are highly recommended and appreciated.